Shipping Information


Standard Shipping

We use Canada Post for standard shipping and FedEx for upgraded shipping. For in-stock items, it will take 1-2 business days to prepare and ship your order. For made-to-order items, please allow for up to 1-3 weeks (sometimes 4 weeks during busy periods) for us to create your piece and then ship it to you. We are located in Toronto, Ontario, Canada. 

UK CUSTOMERS: please read our UK shipping section below for additional details on how your piece will arrive.

If you would like to request a different service or courier, please feel free to email us at and we would be happy to accommodate. Please note that any brokerage/duties and taxes upon delivery to international and USA locations are the responsibility of the customer. Please let us know if you have any questions about receiving your order!

Shipping Method

We use Canada Post and FedEx for both domestic and international shipping.

IMPORTANT: if you have any special requirements for delivery, such as if you live in a house on a busy street and do not want your package left on your porch in case of theft, you MUST inform us that you require signature for release (either adult signature or direct signature) and/or you need your package to be held for pick up at the courier. We are NOT responsible for lost/stolen packages due to us not being informed of the customer’s special shipping requirements. We can NOT make address changes after the package has shipped, we can only request to hold the package at a ship centre for pick up if you chose FedEx for your shipping method.

Please note: the shipping times listed below are just estimates. Customs, Canada Post and the postal service/border agency of your country may take longer or shorter than expected. Around holidays, these estimates may be longer because shipments are usually backed up. Please keep this in mind when ordering during busy seasons! We reserve the right to make changes to your shipping method if required or under special circumstances such as a postal strike.


Please note: if you notice that your tracking has not updated immediately or is unavailable right after we shipped, it is likely just a delay from the courier in scanning. This is common, especially during busy periods, and nothing to worry about unless your package is shipped with next day FedEx Priority. Please check back a day or two later and your tracking will likely be updated. If you would like to know the status of your FedEx Ground/Economy package and cannot find it through tracking online, please give FedEx a call for updates.

We recommend that you track your package regularly for updates and so that you can be aware of the delivery date or any necessary clearance information. We are not responsible for tracking customers’ packages. If the courier requires extra information for customs clearance, please email us right away and we will help you out with clearance. Please do not delay in informing us and taking the appropriate steps as you may be charged extra fees depending on your border agency for holding a package for too long without clearance.



Shipping Options

*FedEx is required for orders over:

Canada: $600+ 
USA: $700+
Intl: $1,000+

Signature upon delivery required for package release on these orders


Upgraded shipping options such as Canada Post Express or FedEx are highly recommended for all orders above $400:




Express: $10
• Arrives in one business day (up to 3 days for shipping to BC/rural deliveries)
• Tracking included

FedEx Ground: $20
• Arrives: up to 4 days
• Tracking included

FedEx: Free for orders $600+
• Arrives: up to 4 days
• Tracking included


Expedited: $10
• Arrives in 4-6 business days
• Tracking included

Express: $30
 Arrives in 2-3 business days
• Tracking included

FedEx Economy: $40 - Free for orders $700+
• Arrives: up to 3 days
• Tracking included


Please note that at checkout we will have calculated taxes and fees associated with your order that will be paid to the border and assay office prior to arrival. Upon the arrival of your package, you will not have any further taxes/fees as they have already been paid for you. Please also note that UK orders for most gold pieces have a slightly extended lead time because of compliance with UK hallmarking laws. We must first send your piece to an official assay office in the UK to be tested and hallmarked (14k, 18k, etc). Once completed, the assay office will ship your piece to you. 
For rush orders: If you would like to receive your piece as quickly as possible, please email us and we can order rush services at the assay office. We will confirm with you via email and send a PayPal invoice for the assay office rush fees. It's very important that if you require your piece by a certain date that you email us so we can arrange with the assay office! Thank you.

FedEx Economy: $70 - Free for orders $1,000+
• Arrives in up to 4 business days to most destinations
• Tracking included

FedEx Priority: Please email us if you need your package to arrive quicker than with FedEx Economy. We can calculate cost and arrival time with your address. Thanks!


Expedited: $20
• Arrives in 7 business days to most destinations (10 days for Australia and surrounding countries)
• Tracking included

Express: $50
• Arrives in 4-7 business days to most destinations (8 days for Australia and surrounding countries)
• Tracking included

FedEx Economy: $100 - Free for orders $1,000+
• Arrives: up to 7 days depending on location
• If you would like a more accurate estimate of arrival time, please email us with your address and we will get that information from FedEx
• Tracking included

FedEx Priority: Please email us if you need your package to arrive quicker than with FedEx Economy. We can calculate cost and arrival time with your address. Thanks!




Laurie Fleming Jewellery does not accept returns, however, if there are any problems with a piece (ie. needs repair), we would be happy to help you out. Feel free to email us at, with an explanation of your situation.

Please remember to know your sizes before ordering. Laurie Fleming Jewellery will gladly adjust pieces to fit you before they are shipped*. If you would like an adjustment after you've received the piece, you may return it for adjustment. However, any shipping costs (back to Laurie Fleming Jewellery, and then back to you again) must be covered by the buyer.

Note that some pieces cannot be adjusted because of the method used to hand craft them. If you contact Laurie Fleming Jewellery inquiring about adjustment, we will let you know if the piece can or cannot be altered, or if there is another option we can make available to you.

Lost or Damaged Items

After the piece has been handed to the courier, the responsibility of the piece is given to the buyer. Laurie Fleming Jewellery is not responsible for items lost or damaged in the mail, as it is out of our power to control. If you would like insurance on your purchase, please select an upgraded shipping option at checkout. If the piece was damaged, we would be happy to repair it for you if possible. Please refer to our customer care policies for repairs. 

PLEASE NOTE: if your package has been marked by the courier as “delivered” it is no longer covered under insurance. If it was successfully delivered to the correct front door and stolen, for example, it cannot be claimed under insurance. Please request a direct signature at checkout if you require it or track your package regularly to determine when it will be delivered. You can also make a request to the courier by phone that you would like the package to be held at a pick up location if you will not be home to receive it.

Customs and Duties 

Depending on each country's customs, they may keep shipments at the border for a few days to process. Please be aware that this may slow down the shipment time. Any brokerage, duties/taxes charged at customs will be the responsibility of the buyer, except for orders from the UK. We kindly ask that you do not email us to inquire about invoices from FedEx/the post office, as they must be paid by law when you purchase goods, just as you would at a local retailer.


Refused Shipments

If a package is sent back to us due to the customer refusing the shipment, giving an incorrect address or any other reason, we will issue a refund for the items minus the shipping costs. If we are charged by the courier for the cost of returning to the sender, we will deduct that amount from the refund.  If the customer still wishes to receive the pieces, a new order must be placed through the site. 

We are not responsible for packages that have had unsuccessful delivery attempts/the customer has not re-scheduled delivery or picked up the package from the post office/courier. If you have not picked up your package and it is returned to us, we will follow the policy above.


If you have any questions, email us at We will get back to you as soon as possible.