Shipping Information


 
 

Standard Shipping

We use Canada Post for standard shipping. For in-stock items, it will take 1-2 business days to prepare and ship your order. For made-to-order items, please allow for up to 1.5-3 weeks for us to create your piece and then ship it to you. We are located in Toronto, Ontario, Canada. 

UK CUSTOMERS: please read our UK shipping section below for additional details on how your piece will arrive.

If you would like to request a different service or courier, please feel free to email us at info@laurieflemingjewellery.com and we would be happy to accommodate. Please note that any brokerage/duties and taxes upon delivery to international and USA locations are the responsibility of the customer. Please let us know if you have any questions about receiving your order!

Shipping Method

We use Canada Post and FedEx for both domestic and international shipping.

Please note that the times listed below are just estimates. Customs, Canada Post and the postal service/border agency of your country may take longer or shorter than expected. Around holidays, these estimates may be longer because shipments are usually backed up. Please keep this in mind when ordering during busy seasons! 

 
 

 

Shipping Options

*For orders $1,000+: FedEx methods are required and free
Signature upon delivery required for package release

 

Upgraded shipping options such as Canada Post Express or FedEx are highly recommended for all orders above $400:

 

 

CANADA

Express: $10
• Arrives in one business day (up to 3 days for shipping to BC/rural deliveries)
• Tracking included
• Insurance (up to $5,000)

FedEx Ground: $20
• Arrives: up to 4 days
• Tracking included
• Insured

FedEx: Free for orders $600+
• Arrives: up to 4 days
• Tracking included
• Insured

USA

Expedited: $10
• Arrives in 4-6 business days
• Tracking included
• Insurance (up to $1,000)

Express: $30
 Arrives in 2-3 business days
• Tracking included
• Insurance (up to $1,000)

FedEx Economy: $40 - Free for orders $700+
• Arrives: up to 3 days
• Tracking included
• Insured
 

UK

*IMPORTANT SHIPPING DETAILS TO THE UK, PLEASE READ PRIOR TO ORDERING:
Please note that at checkout we will have calculated taxes and fees associated with your order that will be paid to the border and assay office prior to arrival. Upon the arrival of your package, you will not have any further taxes/fees as they have already been paid for you. Please also note that UK orders for most gold pieces have a slightly extended lead time because of compliance with UK hallmarking laws. We must first send your piece to an official assay office in the UK to be tested and hallmarked (14k, 18k, etc). Once completed, the assay office will ship your piece to you. 
For rush orders: If you would like to receive your piece as quickly as possible, please email us and we can order rush services at the assay office. We will confirm with you via email and send a PayPal invoice for the assay office rush fees. It's very important that if you require your piece by a certain date that you email us so we can arrange with the assay office! Thank you.

FedEx Economy: $70 - Free for orders $1,000+
• Arrives in up to 4 business days to most destinations
• Tracking included
• Insurance

FedEx Priority: Please email us if you need your package to arrive quicker than with FedEx Economy. We can calculate cost and arrival time with your address. Thanks!

INTERNATIONAL

Expedited: $20
• Arrives in 7 business days to most destinations (10 days for Australia and surrounding countries)
• Tracking included
• Insurance (up to $100)

Express: $50
• Arrives in 4-7 business days to most destinations (8 days for Australia and surrounding countries)
• Tracking included
• Insurance (up to $1,000)

FedEx Economy: $100 - Free for orders $1,000+
• Arrives: up to 7 days depending on location
• If you would like a more accurate estimate of arrival time, please email us with your address and we will get that information from FedEx
• Tracking included
• Insured

FedEx Priority: Please email us if you need your package to arrive quicker than with FedEx Economy. We can calculate cost and arrival time with your address. Thanks!

 
 

 
 

Returns

Laurie Fleming Jewellery does not accept returns, however, if there are any problems with a piece (ie. needs repair), we would be happy to help you out. Feel free to email us at info@laurieflemingjewellery.com, with an explanation of your situation.

Please remember to know your sizes before ordering. Laurie Fleming Jewellery will gladly adjust pieces to fit you before they are shipped*. If you would like an adjustment after you've received the piece, you may return it for adjustment. However, any shipping costs (back to Laurie Fleming Jewellery, and then back to you again) must be covered by the buyer.

Note that some pieces cannot be adjusted because of the method used to hand craft them. If you contact Laurie Fleming Jewellery inquiring about adjustment, we will let you know if the piece can or cannot be altered, or if there is another option we can make available to you.

Lost or Damaged Items

After the piece has been handed to the courier, the responsibility of the piece is given to the buyer. Laurie Fleming Jewellery is not responsible for items lost or damaged in the mail, as it is out of our power to control. If you would like insurance on your purchase, please select an upgraded shipping option at checkout. If the piece was damaged, we would be happy to repair it for you if possible. Please refer to our customer care policies for repairs. 
 

Customs and Duties 

Depending on each country's customs, they may keep shipments at the border for a few days to process. Please be aware that this may slow down the shipment time. Any duties/taxes charged at customs will be the responsibility of the buyer.

 

Refused Shipments

If a package is sent back to us by the Post due to the customer refusing the shipment, giving an incorrect address or any other reason, we will issue a refund for the items minus the shipping costs. If LF is charged by the Post for the cost of returning to the sender, we will deduct that amount from the refund.  If the customer still wishes to receive the pieces, a new order must be placed through the site. 

 

If you have any questions, email us at info@laurieflemingjewellery.com. We will get back to you as soon as possible.