Refund policy

Laurie Fleming Jewellery does not accept returns or cancellations, however, if there are any problems with a piece (ie. needs repair), we would be happy to help out. Feel free to reach out using our Resizing and Repair Request Form. Any order cancellation requests after purchase may be subject to a processing or restocking fee.

Please remember to know your sizes before ordering. We will gladly adjust pieces to fit you before they are shipped*. If you would like an adjustment after you've received the piece, you may return it for adjustment. However, any shipping costs (back to us, and then back to you again) must be covered by the buyer. If you need to ship a piece back to us for repair/adjustment/resizing, please email us for shipping assistance and instructions. Please do not ship us anything without emailing for instructions first. If anything is shipped to us without our instruction, or if the instructions we provide are not properly followed, the package may be rejected, and any incurred costs such as taxes, duties, brokerage fees and delivery fees will be charged to you.

*Note that some pieces cannot be adjusted because of the method used to hand craft them. If you contact us inquiring about adjustment, we will let you know if the piece can or cannot be altered, or if there is another option we can make available to you.

Repairs and Adjustments

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Pieces are under warranty for any manufacturing errors; we will repair any of those damages free of charge. We offer the first ring resizing for free (if the piece can be resized) although we do ask that shipping be covered by the customer. We usually use FedEx Ground (depending on the value of the piece and your location) for a low cost, and we will send you pre-paid and pre-filled out labels to print and use. We use FedEx Priority for higher value pieces. Please email us for information on how to get started on your resizing.

If a piece has broken from wear and tear or needs an adjustment, we will try to repair it to the best of our ability. Let us know what's wrong by filling out our Resizing, Repair, and Adjustment Request form.

Reasonable repairs are free within 1 month of purchase.

Over 1 month may be subject to a repair fee. This fee is contingent upon material availability and the nature of the repair.

Due to the nature of our hand made products, we may not be able to repair or alter/adjust your piece. Please email us for more information on whether your piece can be repaired or adjusted.

If you need to ship a piece back to us for repair/adjustment/resizing, please email us for shipping assistance and instructions. Please do not ship us anything without emailing for instructions first. If anything is shipped to us without our instruction it may be rejected, or any incurred costs such as taxes, duties, brokerage fees and delivery fees will be charged to you. Please note we are not responsible for lost or damaged pieces. Depending on the nature of the repair we may send you a pre-made label for the shipping, or, the buyer may be responsible for shipping both ways.