Order Cancellation/Return Exception Policy
As a rule, Laurie Fleming Jewellery does not accept cancellations or returns. However, we do understand that on occasion, things may happen and circumstances outside of one's control can change your situation. In those cases, please reach out to us by replying to your order confirmation email as soon as possible to let us know what's going on.
Accepting order cancellations or returns is at our discretion and will be assessed on a case-by-case basis. This policy is for exceptions, as we generally do not accept returns or cancellations.
If you wish to cancel an order before it has been shipped, we may be able to do so, depending on the items in your order, whether they were ready to ship or made to order, if they have entered/finished production already or been resized, among other considerations such as customizations.
All order cancellations are subject to a 5% processing fee to cover the non-refundable processing fees that we are charged on the original order. This means that if your original order came to a total of $1,000.00, you will receive a refund of $950.00 for the cancellation.
Asrai Garden customizable styles (or other customizable styles) may incur a restocking fee of 5% in addition to the 5% processing fee.
If you've ordered a made-to-order natural or lab created diamond engagement ring that comes with a centre stone grading report, and we have not yet ordered your diamond, we can accept a cancellation with a 5% processing fee. If the diamond has been ordered (which generally happens almost immediately upon receiving your order), the order is non-refundable and cannot be cancelled.
Changing your payment method
If you've placed an order and would like to change the payment method, we can help you do so. This involves us completing a refund on the original transaction, so you can place a new order with the correct payment method. In order to cover the non-refundable processing fees that we incurred on your original order, the refund will be subject to a 5% fee.
If you wish to return an item or an order, you must email us as early as possible to explain the situation.
If we agree to accept your return, it is subject to the following limitations:
Shipping fees originally paid for the order (if applicable) are non-refundable.
The cost of shipping the item(s) back to us will be your responsibility. Depending on your location, we will either prepare a shipping label for you, or provide detailed instructions for shipping the order back.
Returns shipped to us without consulting with us first may be rejected, and any incurred costs such as taxes, duties, brokerage fees and delivery fees due to improper shipping will be charged to you.
Returned items will be inspected upon receipt and must be in new/unworn condition in original LF packaging.
If accepted, returned items will be refunded to the original method of payment, minus a 10% restocking fee. This means that if the item you're returning was $1,000.00, you will receive a refund of $900.00 for the return.
If you want to start the cancellation/return process, you must email us as soon as possible.
Accepting a cancellation or return is up to our sole discretion and may not be possible. We reserve the right to refuse adjustments to orders after they have been placed.
Please contact us with any questions or concerns and we will do our best to help you.