Work with us
We currently have two open positions:
Currently Hiring: Retail Associate/Customer Service
You are an enthusiastic, self-driven, and very detail-oriented customer service team member who is interested in joining our retail store team. This is a customer-facing position that focuses on crafting our customer experience in store, including showing pieces to walk-in customers, holding appointments, guiding customers through the bespoke process, taking orders, maintaining the sales floor, and emailing customers. You will be working with our virtual customer service team to coordinate custom projects.
This position will have a strong focus on email/virtual customer service.
- Must have at least 1 year customer service experience. Experience with fine jewellery retail and knowledge of jewellery and gemstones is strongly preferred
- Must have strong written and verbal communication skills and be comfortable working collaboratively in a team
- Must be comfortable helping customers, speaking on the phone, sending emails, answering questions, and conducting appointments.
- We provide a very high level of very personal customer service. You must be thoughtful, kind, empathetic, and welcoming to our customers, with a high level of attention to detail.Â
- Must be comfortable handling high-value product.
- Must be available to work weekends.
This position is permanent and full time (40hrs) Wednesday to Sunday (our store is closed Mondays and Tuesdays). To apply, please email retail@laurieflemingjewellery.com and use the subject line RETAIL ASSOCIATE. Please let us know a bit about yourself, your skills, and anything you would like to add about why you would like to join our team! Please include your resume, references and relevant experience.Â
Currently Hiring: Goldsmith/Polisher
This is an in-person position. Our studio is located in downtown Toronto.
You are a collaborative and efficient goldsmith would would like to join our small studio team. The position focuses on polishing and soldering, working mainly with castings. You’ll be working with our production team to ensure pieces are finished on time for customer and retailer orders to a high level of finish and craft.
Our small team handles a high volume of jobs, and so organization and clear communication are very important. If you are also interested in stone setting, there is the opportunity to be trained on that after the holiday season.
Qualifications
- Must have at least 1 year of professional goldsmithing experience (finishing and soldering with an oxygen/propane torch). Proficiency in stone setting is a plus but not required.
- Must be comfortable working with gold (14k/18k). Platinum is a plus but not required.
- Must be comfortable with production work— repeated pieces and larger quantities of pieces being worked on at once. This means repetition and creating efficient, organized ways to work quickly and precisely. We do not rush our pieces as we strive to maintain high standards, but it is very important to build your pace and speed
This position is seasonal starting immediately until the end of January (with the opportunity to stay on permanently after that) and can be full time (40hrs) Monday to Friday or part time (minimum 3-4 days per week).
To apply, please email studio@laurieflemingjewellery.com and use the subject line GOLDSMITH. Please let us know a bit about yourself, your skills, and anything you would like to add about why you would like to join our team! Include your resume, references and relevant experience. If you have any sort of police background check details already available that is a plus, but not required. If you have a portfolio that demonstrates your skills, feel free to include that as well.
Ongoing Applications
If we are not currently hiring for any positions, or we do not have any available positions in your role, you are welcome to send in your resume anyways. If a position opens up in the future, we may reach out to you.
All positions are located in downtown Toronto; we do not offer fully remote positions.
If a position opens and you haven’t heard from us, you may re-submit your resume.
Studio Positions
Production Goldsmith
You are a collaborative and efficient goldsmith would would like to join our small studio team. The position focuses on polishing and soldering, working mainly with castings. If you are also interested in stone setting, we will train on that as an additional skill once proficient in polishing/soldering our pieces. You’ll be working with our production team to ensure pieces are finished on time for customer and retailer orders to a high level of finish and craft.
- Must have at least 1 year of professional goldsmithing experience (finishing and soldering with an oxygen/propane torch). Proficiency in stone setting is a plus but not required.
- Must be comfortable working with gold (14k/18k). Platinum is a plus but not required.
- Must be comfortable with production work— repeated pieces and larger quantities of pieces being worked on at once. This means repetition and creating efficient, organized ways to work quickly and precisely. We do not rush our pieces as we strive to maintain high standards, but it is very important to build your pace and speed
This position is full time (40hrs) Monday to Friday. To apply, please email studio@laurieflemingjewellery.com and use the subject line GOLDSMITH. Please let us know a bit about yourself, your skills, and anything you would like to add about why you would like to join our team! Include your resume, references and relevant experience. If you have any sort of police background check details already available that is a plus, but not required. If you have a portfolio that demonstrates your skills, feel free to include that as well.
Stone Setter
You are a skilled and efficient goldsmith specializing in stone setting and would like to join our small studio team. This position focuses on stone setting, particularly diamond and sapphire centre stones, with some melee setting as well. You’ll be working with our production team to ensure pieces are finished on time for customer and retailer orders to a high level of finish and craft.
- Must have at least 2 years professional goldsmithing experience, and 1 year professional stone setting experience.
- Must be comfortable working with gold (14k/18k). Platinum is a plus but not required.
- Must be comfortable working with high value stones, primarily diamonds and sapphires, in a variety of shapes (round, emerald, marquise, oval, cushion, etc) and sizes (0.8mm round melee up to 3+ carat centre stones)
- Must have an extremely high level of attention to detail, be able to set stones straight and level, be able to follow stone maps, and work with other stones (emeralds, opals, moonstones, pearls, mother of pearl, alexandrite, garnet, spinel, etc) as needed
- Must be comfortable setting stones in hand-carved settings; we do not use CAD and our settings have irregularities that must be worked with.
- Ideally you would have experience claw setting like we do for many of our pieces, but if not, we can train you on this. (Examples include our Ilona, Daphne, and Nereid rings)
This position is full time (40hrs) Monday to Friday. To apply, please email studio@laurieflemingjewellery.com and use the subject line STONE SETTER. Please let us know a bit about yourself, your skills, and anything you would like to add about why you would like to join our team! Include your resume, references and relevant experience. If you have any sort of police background check details already available that is a plus, but not required. If you have a portfolio that demonstrates your skills, feel free to include that as well.
Customer Service Positions
Email/Web Customer Experience Associate
This is an in-person role, not a remote position.
You are an enthusiastic, self-driven, and very detail-oriented customer service team member who is interested in joining our virtual customer service team. This position focuses on crafting our customer experience over email— answering general inquiries, guiding customers through our bespoke process, sourcing gemstones and pricing custom pieces.Â
- Must have at least 1 year customer service experience. Email-based experience is preferred but not required.Â
- Must have experience with fine jewellery and knowledge of jewellery and gemstones.
- Must have strong written and verbal communication skills and be comfortable working collaboratively in a team
- We provide a very high level of very personal customer service. You must be thoughtful, kind, empathetic, and welcoming to our customers, with a high level of attention to detail.Â
This position is full time (40hrs) Monday to Friday. To apply, please email laurie@laurieflemingjewellery.com and use the subject line CUSTOMER SERVICE. Please let us know a bit about yourself, your skills, and anything you would like to add about why you would like to join our team! Please include your resume, references and relevant experience.Â
Retail Associate
You are an enthusiastic, self-driven, and very detail-oriented customer service team member who is interested in joining our retail store team. This is a customer-facing position that focuses on crafting our customer experience in store, including showing pieces to walk-in customers, holding appointments, guiding customers through the bespoke process, taking orders, maintaining the sales floor, and emailing customers. You will be working with our virtual customer service team to coordinate custom projects.
- Must have at least 1 year customer service experience. Experience with fine jewellery retail and knowledge of jewellery and gemstones is strongly preferred
- Must have strong written and verbal communication skills and be comfortable working collaboratively in a team
- Must be comfortable helping customers, speaking on the phone, sending emails, answering questions, and conducting appointments.
- We provide a very high level of very personal customer service. You must be thoughtful, kind, empathetic, and welcoming to our customers, with a high level of attention to detail.Â
- Must be comfortable handling high-value product.
- Must be available to work weekends.
This position may be full time (40hrs) or part time (~20hrs) as needed, Wednesday to Sunday (our store is closed Mondays and Tuesdays). To apply, please email laurie@laurieflemingjewellery.com and use the subject line RETAIL ASSOCIATE. Please let us know a bit about yourself, your skills, and anything you would like to add about why you would like to join our team! Please include your resume, references and relevant experience.Â
Other Positions
Digital Content Creator/Marketing
You are an enthusiastic, creative, detail-oriented, and driven digital content creator. This position is a creative role that would include creating social media content, website imagery/content and newsletter, marketing, in-shop events, advertising, etc. You stay current with social media trends, algorithms, marketing and best practices, and are punctual, responsible, detail-oriented, and efficient.
- Must have at least 1 year of content creation experience
- Must have strong photography and video skills; experience with macro photography and photographing jewellery in particular is strongly preferred.
- Must be comfortable working with Adobe Lightroom and Photoshop for photo editing and retouching.
- Must have a strong understanding of brand building, establishing visual/written brand standards, and be able to weave our story through our digital channels and write copy that adheres to our brand’s voice on social media.
- Must have strong written and verbal communication skills and be able to stay organized. You’ll be working with our marketing team, customer service team, retail team, studio team, and Laurie to plan posts, events, and promotions.
This position is flexible, and could be full time (40hrs) or part time/freelance (~20hrs). Working hours would generally be Monday to Friday, though you may need to be available some weekends when we have events. To apply, please email laurie@laurieflemingjewellery.com and use the subject line DIGITAL CONTENT. Please let us know a bit about yourself, your skills, and anything you would like to add about why you would like to join our team! Include your resume, references and relevant experience, as well as portfolio/a good-sized sample of your work demonstrating photography, writing, visual skills, brand building and/or examples of following brand standards in digital content. Any supporting writing and examples laying out your thinking and accomplishments in digital work would be greatly appreciated.