Shipping policy

Canada:

Provinces

Purolator Express
• Arrives next business day to most locations
• Tracking and signature included

FedEx
• Arrives: 1-2 business days
• Tracking and signature included

Territories

Canada Post Express
• Tracking and signature included

FedEx Priority
• Arrives: 1-3 business days
• Tracking and signature included

USA:

DHL Express
• Arrives in 1-5 business days (timing is not guaranteed)
• Tracking and signature included

FedEx Priority
• Arrives: up to 3 business days (can be delayed if your order is held at customs)
• Tracking and signature included

International:

Europe

Canada Post Tracked Packet International
• Arrives in 8-10 business days
• Tracking included

FedEx Priority
• Arrives: 2-7 business days depending on location
• If you would like a more accurate estimate of arrival time, please email us with your address and we will get that information from FedEx
• Tracking and signature included

Asia and Oceania

Canada Post Tracked Packet International
• Arrives in 10-15 business days
• Tracking included

Canada Post Xpresspost
• Arrives in 4-10 business days
• Tracking and signature included

FedEx Priority
• Arrives: 2-7 business days depending on location
• If you would like a more accurate estimate of arrival time, please email us with your address and we will get that information from FedEx
• Tracking and signature included

Countries we ship to

We are currently able to ship to Canada, the United States, Australia, Austria, China, Denmark, Finland, Germany, Hong Kong SAR China, Iceland, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, the United Arab Emirates, and the United Kingdom.

If your country is not listed, there are a few possible reasons, but in most cases it is due to your country's import regulations. You can refer to FedEx's import regulations guidelines for more information (we cannot ship to countries that prohibit the import of jewellery, for example.) 

Will I be charged duties?

Europe: Your package will have 0% duties, though may incur standard local sales taxes. 
Countries include: Austria, Denmark, Finland, Germany, Ireland, Italy, the Netherlands, Spain, and Sweden.
Your shipment will be sent with preferential tariff treatment under CETA (Canada-European Union Comprehensive Economic and Trade Agreement). 

Asia/Australia/UK: Your package will have 0% duties, though may incur standard local sales taxes.
Countries include: Japan, UK, Australia, Singapore, and New Zealand. 
Your shipment will be sent with preferential tariff treatment under CPTPP (Comprehensive and Progressive Agreement for Trans-Pacific Partnership).

Standard Shipping

 For made-to-order items, please allow for up to 4-6 weeks (sometimes a few extra days during busy periods, or a few less if we are able to!) for us to create your piece and then ship it to you. For the most accurate timeline estimation, please refer to the product page of the item(s) you are ordering. For items under the “Ready to Ship” Page, it will take 1-3 business days to prepare and ship your order unless otherwise stated on the product page. If you are placing an order for a Ready to Ship piece during our holiday closure (two weeks at Christmas time), it will be shipped upon our return. Please check out our FAQ page for posted holiday dates, closures and notices).

Please note that we cannot ship to PO (Post Office) boxes.

We are located in Toronto, Ontario, Canada. 

Shipping Method

Please see the list above for details about our various shipping methods for different destinations.

IMPORTANT: if you have any special requirements for delivery, such as if you live in a house on a busy street and do not want your package left on your porch in case of theft, you must inform us that you require signature for release (either adult signature or direct signature) and/or you need your package to be held for pick up at the courier. We are not responsible for lost/stolen packages due to us not being informed of the customer’s special shipping requirements. We can not make address changes after the package has shipped, we can only request to hold the package at a ship centre for pick up if you chose FedEx for your shipping method.

If your shipping information is missing or incomplete when entered at check out (for example, missing unit number, incorrect phone number that won't be accepted by FedEx/Canada Post, etc.) or your information needs to be confirmed by our team for any reason, we will reach out via email. Please check your spam to ensure our email doesn't land there. We will hold your package until we receive the necessary information to ship the package. 

We cannot guarantee that we will catch errors in incorrectly input shipping addresses; we will only notice if the address is invalid and we are unable to create a label. Please double check the address you input before placing your order.

Please note: the shipping times listed are just estimates. Customs, various couriers, and the postal service/border agency of your country may take longer or shorter than expected. Around holidays, these estimates may be longer because shipments are usually backed up. Please keep this in mind when ordering during busy seasons! We reserve the right to make changes to your shipping method if required or under special circumstances such as a postal strike, or if you live outside of the primary service area of our usual carrier.

Tracking

Please note: if you notice that your tracking has not updated immediately or is unavailable right after we shipped, it is likely just a delay from the courier in scanning. This is common, especially during busy periods, and nothing to worry about unless your package hasn’t arrived within a couple days. Please check back a day or two later and your tracking will likely be updated. If you would like to know the status of your FedEx package and cannot find it through tracking online, please give FedEx a call for updates.

We recommend that you track your package regularly for updates and so that you can be aware of the delivery date or any necessary clearance information. We are not responsible for tracking customers’ packages. If the courier requires extra information for customs clearance, please email us right away and we will help you out with clearance. Please do not delay in informing us and taking the appropriate steps as you may be charged extra fees depending on your border agency for holding a package for too long without clearance.

Customs and Duties 

Depending on each country's customs, they may keep shipments at the border for a few days to process. Please be aware that this may slow down the shipment time. Any brokerage, duties/taxes charged at customs will be the responsibility of the buyer. We kindly ask that you do not email us to inquire about tax/duties invoices from FedEx/the post office, as they must be paid by law when you purchase any goods, whether they are from a local retailer or are shipped to you across your border.

Please note that while it’s uncommon for packages to be held at your border agency for inspection, it can happen. Wait times for clearance vary by country and it is out of the courier/post’s control as well as ours. Your border agency is a government-run entity and their laws and wait times are completely unrelated to both us and the courier.

Refused Shipments Returned to Us by the courier

If a package is sent back to us due to the customer refusing the shipment, not picking up the package from the courier/post, giving an incorrect address, not filling out the necessary customs forms for arrival, or any other reason, we will hold your package upon its return. It is the customer/receiver’s sole responsibility to pick up the package, pay taxes/duties, and fill out necessary customs forms to clear the shipment. The customer needs to get in touch with us via email to organize shipping back to them, and must cover the shipping charges, as well as the return shipping charges we incurred by having the package returned to sender.

We are not responsible for packages that have:
-Had too many unsuccessful delivery attempts
-Had the incorrect delivery address provided to us
-The customer has not re-scheduled delivery or picked up the package from the post office/courier
-The package has not cleared customs due to extra documentation from the importer not being submitted on time, as FedEx requests.

If your package is returned to us, we will follow the Refused Shipments policy above (with return shipping fees). We are not responsible for customs duties/taxes/fees charged at your border; the customer is solely responsible for making the payment and clearing their package with necessary documentation/information. We are unable to check on your package for you at your local post/courier, especially if it has left Canada. Please call or visit your local post/courier to check up on your package if it hasn’t arrived within the expected timeframe.

While we do aid in customs clearance wherever we can, we do so only as a courtesy as it is the buyer’s sole responsibility. If shipped by FedEx, FedEx will contact you several times if your package needs extra clearance information and it is the importer’s (buyer’s) responsibility to track the package and communicate with their FedEx broker. Please call FedEx to inquire about your broker’s email address if FedEx requires you to submit extra documentation for clearance. LFJ cannot: track the package, fill out customs information on your behalf, answer detailed customs clearance questions, or remind you to clear your package. FedEx can help out with any detailed questions you may have. Please clear your package immediately as customs only holds it for a few days before it is sent back to us and we will deem it a Refused Package.

Lost or Damaged Items

After the piece has been handed to the courier, the responsibility of the piece is given to the buyer. Laurie Fleming Jewellery is not responsible for items lost or damaged in the mail, as it is completely out of our power to control. If you would like insurance and added speed and security on your purchase, please select FedEx as your shipping option at checkout. We recommend using FedEx for all orders as the safest method. If the piece was damaged, we would be happy to repair it for you. Please refer to our customer care policies for repairs. 

Please track your item with the tracking number provided. If you’re shipping by FedEx, and your package is 2 days behind its delivery date with no explanation given via tracking, please contact us right away and we will assist you.

PLEASE NOTE: if your package has been marked by the courier as “delivered” it is no longer covered under FedEx insurance. If it was successfully delivered to the correct front door and stolen, for example, it cannot be claimed on our end under insurance. Please request a direct signature at checkout if you require it or track your package regularly to determine when it will be delivered. You can also make a request to the courier or post by phone that you would like the package to be held at a pick up location if you will not be home to receive it. For reschedules or requested hold for pick up, please remember to check up on your package with the post or courier if you noticed it hasn’t arrived within the expected timeframe. It may be waiting for you at their location and we are unable to check on this for you.

Returns

Laurie Fleming Jewellery does not accept returns, however, if there are any problems with a piece (ie. needs repair), we would be happy to help you out. Feel free to email us at info@laurieflemingjewellery.com, with your situation and photos.

Please remember to know your sizes before ordering. We will gladly adjust pieces to fit you before they are shipped*. If you would like an adjustment after you've received the piece, you may return it for adjustment. However, any shipping costs (back to us, and then back to you again) must be covered by the buyer. If you need to ship a piece back to us for repair/adjustment/resizing, please email us for shipping assistance and instructions. Please do not ship us anything without emailing for instructions first.If anything is shipped to us without our instruction, or if the instructions we provide are not properly followed, the package may be rejected, and any incurred costs such as taxes, duties, brokerage fees and delivery fees will be charged to you.

*Note that some pieces cannot be adjusted because of the method used to hand craft them. If you contact us inquiring about adjustment, we will let you know if the piece can or cannot be altered, or if there is another option we can make available to you.